In an article on the Information Week website, Elena Malykhina discusses the potential of Instant Messaging (and mobile Instant Messaging) within enterprises, a refreshing approach given that much IM talk is focused on its take-up amongst individuals.
Three driving factors in the take up of IM amongst enterprises are specifically identified; compliance, security and usability but the article also makes the case for the importance of the 'presence' aspect of Instant Messaging and points out how valuable it can be for the message sender to know the status of a message recipient.
This is one of the points we made in our recent whitepaper, Isode's Presence, Real Time Messaging and XMPP Strategy, in which we made public our own XMPP IM Server development project.
Presence awareness is a real benefit to companies where communications (both intra and inter-company) are often time-critical.
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